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Refund Policy

Last updated 4 October 2026

Draft for legal review. Company details and policy values (5 Sims, 180…) fill in from Settings → Brand & company and Legal & policies. Replace every remaining [PLACEHOLDER] and have a lawyer approve this page before launch.

No SMS, no charge

When you buy a number, its price is held from your balance — not charged.

  • Code received: the order finishes and the held price is charged.
  • No code before the number expires: the hold is released automatically and the full price returns to your balance.
  • You cancel (available a couple of minutes after buying, until a code arrives): full refund to your balance.
  • The number was already used or doesn't work ("report / ban number"): full refund to your balance, and you won't get that number again.

Each order in your history shows what happened to its money.

Wrong or unusable code

If a code arrived but was clearly not for you or unusable, open a support ticket from the order within 48 hours. We review it with the supplier and refund to your balance when the problem was not caused by you.

Your balance

  • Balance is used to buy numbers. It is not normally paid back to your card or wallet.
  • If a top-up was credited in error, or a legal right to a refund applies, contact support; approved refunds go back to the original payment method where it supports refunds, minus fees charged by the payment provider. [LAWYER TO CONFIRM CONSUMER-LAW REQUIREMENTS]
  • Bonus and promotional credit is never refundable.

Chargebacks

Opening a chargeback or payment dispute locks the account while it is investigated, and the disputed amount is taken off the balance. Contact us first — most problems are solved faster through support.

Closed accounts

If we close an account for breaking the Acceptable Use Policy, the remaining balance may be forfeited or refunded, depending on the violation. We tell you which in the closure notice.

Questions: [email protected] or contact us.